The Personal Side of IT

DiscoverySoft believes nothing is more important that the personal side of IT. It’s easy to get wrapped up in the latest and greatest technology, HP vs Dell, gigabits vs gigabytes, etc., but you have a business to run and these things are a distraction. When you start your car in the morning, you don’t want to think about the hundreds of parts under the engine that must function to keep things moving. You just want to drive the car.
Part of driving that car is believing that it will do what you need it to do. DiscoverySoft’s job is to make sure that you have an IT infrastructure capable of getting you where you need to go without distracting you with all the little details.
DiscoverySoft focuses on four key areas of your business:

1. Management Needs – Understand the vision, needs, and growth plans for your business.
2. Operations – Maximize value by focusing on internal processes that most benefit from IT.
3. Personal Needs – Provide training and personal support to ensure that employees derive maximum value from the technical solution without being distracted by technology.
4. IT Infrastructure – Ensure that the internal infrastructure is secure and designed to support business today and plans for growth.

You’ll probably note, as we do, that three out of the four areas an IT company must understand in order to provide high-quality services have nothing to do with technology. IT is necessary, but it shouldn’t be a distraction from doing what you do. In an ideal environment, IT systems fade into the background and you don’t think about them on a daily basis.
IT fails when it becomes a distraction. The Personal Side of IT means that technology is not an aspect of your business, it’s just part of the background. Work with a company that understands your needs.

Building Strong Relationships

We understand that your business is built on relationships. Our goal is to build a strong relationship with your company, so you can strengthen your relationship with your clients.

World-Class Customer Support

Support Plans provide clients with customized solutions for servicing and repairing technology when uptime is a priority.

Expert Monitoring Service

DiscoverySoft's Remote Monitoring offers real time monitoring of your servers and keeps you informed about the availability of your Internet resources and their performance.